Privacy policy

Last updated February 02, 2022

Thank you for choosing to be part of the graycano experience. We are committed to protecting your personal information and right to privacy. If you have any questions or concerns about his privacy notice or our practices with regard to your personal information, please contact us at By visiting our website at, you are accepting the following practices in our Privacy Policy.

What information do we collect?

We only collect the personal information you voluntarily provide to us. The term “personal information/data” comprises all data that can be used to personally identify you. Please read this privacy policy carefully, as it will help you understand what we do with the information that we collect. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our Service immediately.

Personal Information you disclose to us:

The personal information that we collect depends on the context of your interaction with us, the choices you make and the products and features you use. The collection of your personal information can be through a variety of ways, including but not limited to when you visit our website, place an order, subscribe to the newsletter, create a customer account, create a My Tree account, reply or complete a survey/form and interact with the services available on our website. 

You can always refuse to provide us any of the requested personal information. However, this may prevent you from using some of our available services.

Non-personal Information:

We automatically collect certain information when you visit, use or navigate our website ( This information does not reveal your specific identity (name or contact information) but may include device and usage information, such as your IP address, browser,  device characteristics, device name, operating system, referring URLs and access location. this information is primarily needed to maintain the security and operation of website, and for our internal analytics and reporting purposes. 

Why do we need and how do we use the information you share with us?

  • to improve your shopping experience;
  • to improve and provide you with a good and personalized customer service;
  • to provide you with personalized experiences and activities (for example the My Tree account);
  • to improve our website and applications.

All of the collected information at graycano GmbH has the common goal of improving our services and offering you a great experience.

How we store and protect the collected information?

We keep your personal information safely stored and processed to protect against unauthorized access, saving and alteration. We handle your personal information as confidential and in compliance with the statutory data protection regulations.

Account information and newsletter

If you want at any time terminate, review or change the information in your Customer or My Tree account please contact us at 

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.

You can unsubscribe from our newsletter at any time by contacting us at

Sharing your information

We only share your personal information with your consent, to comply with laws, to provide you services, to protect your rights, or to fulfill business obligations. This includes business partners with whom we may jointly offer you products or services. In case we use a third party service provider to help us operate our business and services, such as sending out newsletter emails, we will visibly inform you and, with your consent, we may share you information. We are not responsible for the privacy policy of third parties and business partners. However, as we value the safety of your personal information, we make sure that all of our partners and services providers are, like us, GDPR compliant. 

Generic information that we automatically collect (see paragraph “Non-personal Information” of this Policy) may be shared, such as non-personal demographic, technical and system information.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

GDPR Compliance

Our privacy policy is in compliance with the the EU’s General Data Protection Regulations (GDPR). 

If the legal requirements are met, you have the following rights according to Art. 15 to 20 GDPR: Right to information, to correction, to deletion, to restriction of processing, to data portability.

In addition, according to Art. 21 Paragraph 1 GDPR, you have the right to object to processing based on Art. 6 Paragraph 1 f GDPR, as well as against processing for the purpose of direct mail.

Do we make updates to our policy?

Yes, we may update this privacy policy from time to time. The update version will be effective as soon as it is made online and accessible on our website with the date of post on “Last Updated… ”. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Contact us

We are here to help you have the best experience and to feel safe about sharing some of your personal information, so please feel free to contact us at any time with any questions or issues at


This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains:

What are cookies ?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

cookielawinfo-checkbox-analyticsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functionalThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessaryThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-othersThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performanceThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policyThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit,



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